Information Collected by the Platform
Fiq7 collects several categories of information from users when you register, use the platform or interact with our services. Here is the type of information we collect:
Full name, email address, phone number, date of birth, and identity verification details submitted during registration or the account verification process.
Deposit and withdrawal transaction details in Malaysian Ringgit (RM), payment methods used such as DuitNow or e-wallets, and account transaction history.
Device type, operating system, browser version, IP address, screen resolution and language settings used when accessing the fiq7 platform.
Platform activity records including games played, session duration, betting preferences, pages visited and any interactions with platform features.
How We Use Your Information
Fiq7 uses the information collected solely for legitimate purposes necessary to keep our services running properly. Your information will not be sold, rented or used for external marketing without your consent.
- Account management: Verifying your identity, processing your registration and ensuring secure login to the platform.
- Transaction processing: Processing deposits and withdrawals in RM, verifying payments and resolving any transaction-related issues.
- Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to users who need it.
- Platform security: Detecting suspicious activity, preventing fraud and ensuring compliance with applicable laws in Malaysia.
- Service improvement: Analysing aggregated usage patterns to improve platform performance, interface design and the overall user experience.
- Important communications: Sending account-related notifications, security updates and required policy information to registered users.
Cookie Usage & Session Tracking
The fiq7 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you visit our website.
Required for core platform functions such as maintaining your login session and language preference. Cannot be disabled.
Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
Saving your personal settings such as display preferences and platform configurations so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the fiq7 platform.
Data Security & Storage
Fiq7 takes reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. All communications between your device and our servers are secured with industry-standard SSL encryption.
User data is stored on secure servers with strict access controls. Only authorised personnel with a legitimate need are permitted to access personal user information, and they are bound by confidentiality obligations.
Account information is retained for the duration your account remains active and for any period required by Malaysian law following account closure. Once the required retention period has elapsed, your data will be securely deleted or anonymised.
Information Sharing & User Rights
Third-Party Sharing
Fiq7 does not sell or rent users' personal information to third parties. Information may be shared in limited circumstances: payment service providers that process your MYR transactions, technical service providers that support platform operations, and law enforcement agencies when required under Malaysian law. All third parties who receive your data are bound by strict confidentiality agreements.
Your Rights as a User
As a fiq7 user, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request corrections to any inaccurate or incomplete information in your account.
- Right to Erasure: Requests for deletion of your personal information are subject to applicable legal requirements and legitimate operational needs.
- Right to Object: Object to the processing of your data for specific purposes, within the limits permitted by law.
To exercise any of these rights, contact the fiq7 support team at: [email protected]. All requests will be processed within a reasonable timeframe. For privacy-related FAQs, you may also refer to the FAQ us.
Policy Updates & How to Contact Us
Fiq7 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or new legal requirements. The most recent update date will always be displayed at the top of this page.
If any material changes are made that significantly affect how we handle your information, we will make reasonable efforts to notify you via an in-platform notification or an email to your registered address.
For any questions, concerns or requests regarding your data privacy at fiq7, please reach out to us via:
- Support email: [email protected]
- Help page: fiq7 FAQ
Your Privacy is Our Priority
Fiq7 is committed to protecting the personal information of every Malaysian user. Create an account today and enjoy a safe, trustworthy entertainment platform.
Register Now FAQ